Promo Staff Frequently Asked Questions (FAQs)

Promo Girls - Event Staffing - Promotional Agency

The most common frequently asked questions (FAQs) asked by candidates and hirers can be found on this page.

If your questions are not covered here or they are more specific, please do not hesitate to call PromoStaff on (03) 9246 0433. Our specialist promotions agency team will be glad to provide you with the right answer!


Job Seekers FAQ

  • What should I expect from a recruitment agency if I am short-listed for a role?

    The recruitment starts with the submission of your resume. From there you can expect from a recruitment consultant if your skills and experience best match with a vacancy being recruited for. If you aren’t judged to be the most suitable candidate your resume will be retained in their candidate talent database to be matched with future employment opportunities. The Recruiter will then strive to meet you before presenting your application to their client. Through the client’s interview process you’ll be supported by the recruitment agency with meeting preparation, continued communication, constructive feedback and salary negotiation advice.

  • What happens after you have applied for a job through a recruitment agency?

    Recruitment consultants typically manage multiple jobs at once. Candidates resumes are reviewed and short-listed, selected candidates are interviewed by the recruiter and those candidates whom the recruiter believes are suitable for the role will then have their resumes forwarded on to the clients. If the client chooses to interview the candidate this will then be arranged via the recruitment consultant. Often there is testing and assessments, plus sometimes multiple rounds of interviews, before reference checking is conducted by the employment agency prior to an offer of employment being presented to the successful candidate. This process can sometime occur quickly, however on average takes between 3 - 6 weeks to take place. It is not usually after a candidate has accepted a role, and in some cases actually starts working, that staffing agencies will then notify other applicants that they were unsuccessful in their application.

    Often no notifications are made, with all applicants made aware at the outset of the process that only successful applicants will be contacted by the staff agency. Don’t despair as you can always call recruitment companies to ask them about the status of your application and your resume is also usually kept on file in case another role that better suits your skills and background becomes available. You may also be added to a mailing list where you will receive notification about future roles that you can apply for.

  • Why register with PromoStaff?

    With PromoStaff you will be partnering with a promo girls specialist. We understand the employment market and specific issues of our clients. When you register with PromoStaff you gain access to FREE CareerController tools to assist you manage your career. You will not only become a candidate for more than 20,000 jobs advertised on PromoStaff every year, but also be matched with and be able to apply for millions of jobs sourced via our affiliate network.
    The easiest way to register with PromoStaff is to clicking Find Work. You can also apply for jobs that we list on our website. Make sure you have updated your resume before starting the register for work process.

  • What can I do to improve my resume?

    At PromoStaff we offer you a Rapid Resume Builder as a FREE tool to generate a resume that you can then easily edit and update. Also once you have Registered For Work you will be setup with a FREE CareerController profile containing the personality compatibility, career aspirations and work experience we have extracted from your resume. You can easily update this profile and also output your profile as a resume with hundred of modern designs. Be mindful that we can only search on information with is accurate and up to date so please ensure you regularly log into CareerController to update your profile, even if you are working, so that we can match with current and future vacancies.

  • As a candidate, do I have to pay for the services of a recruitment agency?

    No the service is FREE! Almost all recruitment agencies are paid by either employers or on some occasions the government to help unemployed candidates find work. Staffing Agencies such as PromoStaff benefit that you register for work with them, as it makes it much easier to source fantastic talent on behalf of their clients who pay them for their service. Registering with staff agencies is FREE and even if you are offered a role it is the clients of the recruitment agency who pays a fee for their services.

  • What does a recruitment agency do?

    Employment Agencies operate on behalf of their clients the companies. Recruitment Agencies are external service providers who source candidates for employers to employ directly. Recruitment Agencies also frequently offer temporary or contract staffing services where they on-hire (or 'on-sell') candidates, whom the staff agency employs, to their clients.

  • Why should I work with a recruitment company?

    Working with recruitment companies is just one of many ways of maximizing your chances of securing a new role. Staff Agencies often act as the ‘middle-man’ identifying and connecting you with the hiring needs of employers. Around 20% - 50% of jobs are advertised by employment agencies so it is likely you will apply for a job advertised by staff agencies on behalf of their clients. You should also register on multiple employment agency websites by uploading your resume as staff agencies will usually search their own database for candidates before advertising roles, whether they be permanent, temp or contract positions.

  • Can I just email my resume directly to recruitment agencies?

    Most larger recruitment agencies use sophisticated databases to search for an identify candidates that match the needs of recruiters. You need to register on employment agency websites in order for your resume to be uploaded into their talent database. Applying for jobs on jobs board such as Seek or Indeed does not necessarily mean you have been registered on their database so it is often worthwhile both applying directly for roles and also registering on a recruitment agency website. For PromoStaff you should complete your personal details and upload your resume here Find Work
    Of course, you may be asked by staffing agencies on occasions to email your resume directly. Sometimes this is because they want your resume in a MS Word (or similar editable) format so that they can remove your contact details from your resume in order to forward it to recruiters.


Recruitment Agencies Services

  • We have a PSA or PSL in operation. How can I use PromoStaff?

    Over the years we have worked with many enterprises where a Preferred Supplier List (PSL) or Preferred Supplier Agreement (PSA) is in place for hiring services which does not include PromoStaff. Typically PromoStaff is approached by employers who are struggling to find suitable candidates through their normal employment partners. In this situation we always suggest that authority is first sort to work with PromoStaff. This may require us speaking to your commercial team so that agreement can be reached on commercial terms. We are happy to work with you to justify why PromoStaff should be engaged as your recruitment partner, whether it is on a one-off role or as an ongoing PSL or PSA hiring partner. Whatever the scenario, if you need the best candidates give PromoStaff a call on (03) 9246 0433 so we can discuss your organisation's staffing needs.

  • What happens when I contact a recruitment agency?

    Normally you will be asked about your enterprise, your enterprise's staffing needs and your contact details. Role specific questions will also be asked regarding the preferred start date of the role, salary range, skills and experience requirements, working hours, interview preferences and the location. Usually the placement fee will be confirmed or hourly rate quoted on the phone for you to make a decision. This will also be confirmed via email along with a copy of the recruitment agency terms of business (TOB) outlining the conditions of their services. There is no obligation to use their services at this stage, whereby the onus is on the staffing agency to source fantastic candidates that meet your recruitment needs in order for them to be paid. Based upon your agreement to proceed with hiring a candidate or hiring temp staff, you we will be allocate the PromoStaff Consultant who will become your point of contact thereafter. If you have multiple roles, a primary PromoStaff Consultant will be appointed by PromoStaff who will liaise with other specialist consultants within the recruitment company.

    Call PromoStaff today on (03) 9246 0433 to outline your organisation's needs and find out more about how our services can assist you.

  • How much do employment agencies charge?

    Other than executive search where an upfront retainer usually charged, recruitment agencies typically don’t charge any upfront fees unless they source a fantastic candidate who starts working for their clients. Recruitment Agencies typically charge for permanent recruitment a placement fee of between 10% and 28% of the annual salary package of the candidate. For temporary staffing services the margin varies significantly based on such factors as the volume of work, length of the role, candidate salary rate and whether there is a preferred supplier agreement (PSA) in place, and with an average per hour margin of $12 to $37 per hour after direct employment costs.

    When calculating temp or contract margins a temp staffing and recruitment agency typically take into consideration such factors as:

    • How many staff does the client require?
    • What is the duration of assignment? (if not Permanent)
    • What is the potential for repeat business?
    • Will we be added to the Preferred Supplier List (PSL)? Will a Preferred Supplier Agreement (PSA) be put in place?

    Contact PromoStaff on (03) 9246 0433 to speak to a Consultant about your organisation's recruiting needs. Alternatively click on Find Staff or complete a Contact Us enquiry.

  • What are the qualities of a great recruiter?

    Recruitment consultants, also known recruiters and resourcers (who just focus on candidates), are typically outgoing, sociable, organized, good communicators and motivated. They may specialize in permanent recruitment, temporary staffing, executive search (“head hunting”), specific role types (e.g. IT, engineering, accounting, change management, etc.) or be generalists running a “360 degree desk” (managing the sourcing of clients and candidates, recruiting process and achievement of budget gargets) with end-to-end responsibility. To be a successful recruitment consultant there are few top qualities that differentiate average recruitment consultants from great recruiters.

    • Extrovert & Confident – There’s a reason that the industry tends to attract extroverts. Working as a recruiter involves a lot of interacting with people, whether it be on the phone or face-to-face. The industry tends to attract extroverts with a social confidence to engage with people at any level.
    • Great Communication Skills – Recruiters are constantly on the phone, sending emails, writing job ads or providing feedback on position descriptions and employment contracts. They spend from the start of the day to the end of the day (and often in the evenings and weekends) communicating with clients and candidates in order to get the perfect match.
    • Approachable & Good Listener – Recruiters need to be approachable and create long lasting genuine relationships. Candidates and even clients need to feel confident in expressing their personal opinions, reservations and concerns with someone whom they trust and who they feel is actively listening to them. A great recruiter’s ability to gain a deep insight into both the employer and candidate that really distinguishes them apart. This is essential in order to create a long-term relationship which ideally created with both employers and candidates (including those who were ultimately unsuccessful).
    • Sales & Target Driven – Recruitment consultants must firstly sell their service to the employer and then they must sell the job to the candidate. As with any sales, both parties need to benefit from the process or they won’t proceed. The recruitment industry is very competitive with most recruiters employed on a base salary with commission or bonuses comprising a large percentage of their on-target earnings. If they are not achieving the results they won’t survive!
    • Multi-Tasker & Super Organised – Recruiters need to work on a number of jobs at the same time, often with short-lead times. To be successful a good recruiter will need to juggle multiple tasks and projects simultaneously. Priories can be easily changed by clients requiring someone to start tomorrow or a candidate not showing up to their first day, so they must also be good at managing their time effectively under pressure.
    • Patience – Things don’t always go to plan with dealing with people. Whether it is a candidate withdrawal, client changing their minds or leaving 20 messages without getting through to anyone, recruiters need to be flexible and patient. Typically, they are very conscience so it is also a personal challenge if they feel like candidates (and very occasionally clients) whom they trust to do the right thing let them down. It doesn’t happen very often but can be particularly frustrating when their reputation is at stake!

    PromoStaff is always after fantastic Recruitment Consultants. If you believe you have the above qualities and are already (or might become) a fantastic recruitment consultant visit our Career Contact Us Form and include a link to your LinkedIn profile.

  • What sectors or industries do recruitment companies operate in?

    Each year recruitment agencies place hundreds of thousands of professional candidates into permanent and contract roles across a broad range of industries and job categories. These include:

    • Accountancy & Finance
    • Architecture
    • Banking & Financial institutions
    • Construction
    • Digital Technology
    • Engineering
    • Executive Search
    • Healthcare
    • HR
    • IT
    • Legal
    • Marketing
    • Mining
    • Office Support
    • Oil & Gas
    • Property
    • Sales
    • Supply Chain & Logistics

    No matter what service you are seeking, give PromoStaff a call on (03) 9246 0433 so we can discuss your organisation's staffing needs.

  • How does PromoStaff source the best promo girls candidates?

    After more than 12 years, PromoStaff has earned an Australian wide reputation from candidates for supporting their careers and matching them with roles from some of the largest, and also smallest, employers. With between 200 and 400 new registrations on our PromoStaff.com.au website every week, PromoStaff has a talent database of more 148,000 candidates looking to maximise their career success. Candidates are given FREE access to CareerController where they can manage job applications, see roles that match their requirements and update their profile with the latest aspirations, experience and achievements. We also have access to an affiliate network and jobs boards that provides us with access to millions of capable event staffing, promotional agency or promo girls candidates, whether your organisation requires permanent, employment agencies or recruitment agencies staffing services.
    Call us on (03) 9246 0433 to discuss your enterprise's needs to discover why PromoStaff has a reputation for service excellence as one of the top 4 recruitment agencies in Australia.

  • What services do a employment agency offer?

    Recruitment Companies typically offer a large range of services to their clients, including:

    • Executive Search or Headhunting – Executive search services involve the payment of a retainer and success-based placement fee for identifying and recruiting highly qualified candidates for senior-level and executive roles often from a particular industry.
    • Permanent Recruitment – Recruitment Agencies offer permanent recruitment services where they pre-screen candidates based on your particular skill, experience and background staffing requirements, who if successful in their interview, will be employed directly by the client. Fees for such service for PromoStaff are 10% of the agreed annual salary package which comes with a 3-month replacement guarantee.
    • Fixed Term Recruitment – Recruitment Agencies offer fixed term recruitment services where we will pre-screen and supply suitable candidates who will become your employee for a fixed period of time. PromoStaff fees are based on 10% of the first year’s remuneration package which is applied pro-rata for the contract period up to a maximum of 12 months, with a minimum placement fee of $4,000 payable.
    • Contract Staff – Recruitment Companies provide contract recruitment services where they will supply pre-screened candidates who are registered as independent contractors and usually engaged on a day rate. Staffing Agency fees are based upon a percentage of the day rate that varies according to the period of the contract and agreed day rate.
    • Temp Staff – Employers with temp staffing needs enter into an agreement with a temping agency to fill jobs with appropriately experienced staff. A temp agency, also known as a temp staff agency or temp staffing and recruitment agency, finds and retains skilled worker to send out on short or long-term assignments.
    • Preferred Supplier Agreement (PSA) Recruitment Services – Employment Services are provided to a company on a pre-agreed fee schedule based on a the staff agency receiving a large volume of work on an exclusive or semi-exclusive basis.
    Contact PromoStaff on (03) 9246 0433 to speak to a Consultant about your organisation's recruiting needs. Alternatively click on Find Staff or complete a Contact Us enquiry.

  • What are the duties of a recruitment consultant?

    Good communication skills are critical to a role as a recruitment consultant. Much of a recruitment consultant's work involves utilising advanced interpersonal skills to build rapport separately with recruiters and candidates, understand the needs and personality traits of both in order to determine whether there is a good match and then facilitate an interview process.

    Recruitment consultants assist employers to identify, select and recruit staff for their vacancies, and help individuals find and gain appropriate employment. Great marketing, sales and persuasion skills are critical to a job as a recruitment consultant.

    What does a recruitment consultant do?
    Recruitment consultants are also responsible for:

    • interviewing and assessing prospective applicants and matching them with vacancies
    • screening candidates and drawing up shortlists of candidates for clients to interview
    • coordinating interviews
    • creating and placing advertisements
    • helping prepare applicants for interviews
    • building relationships with clients
    • negotiating employment contracts
    • headhunting

    The background and experience of recruitment consultants is varied with personal characteristics such as interpersonal skills, communication skills, confidence and initiative being the more common traits. For graduates, a degree in any discipline is acceptable for entry into the profession, although a qualification in a relevant subject such as human resources, marketing, psychology, business studies or management is beneficial. For specialist recruitment consultants, qualifications in IT, accountancy or engineering may be required. Key skills for recruitment consultants include:


    • Verbal and written communication
    • Good sales skills
    • Drive & Determination
    • Commercial awareness
    • Advanced organisational skills

    If you believe you have what it takes to be a fantastic recruitment consultant with PromoStaff visit our Career Contact Us Form and include a link to your LinkedIn profile. Join PromoStaff, one of the fastest growing employment agencies in Australia.


Temp Staffing And Recruitment Agency Services

  • Do temporary staff employees get paid holidays?

    No. You are casually employed by PromoStaff and receive a loading on your salary. You are not entitled to annual leave, sick leave or payment for public holidays.

  • Why do recruiters hire temporary employees?

    Temp Staff Agency can quickly provide your business with hard working staff. Some common reasons operations hire temps are: employee annual leave or sickness, maternity or disability leave, staff sudden departure, unexpected or temporary demands, special projects, seasonal or peak periods or general employee shortages.

  • How much money does a temporary staff agency take?

    The margin varies according to the temp pay rate and also the length and type of assignment. Often the client is aware of the margin and understands the premium they are paying for the recruitment service. For example, if a temp worker may be paid $30 per hour, the client for which they are working may actually be paying $40 per hour to the temp agency for their temp staffing services. Of the $10 differece, around 30% to 50% is likely to be attributed to direct employment costs (e.g. superannuation, payroll taxes and Workcover insurance) leaving around $5 per hour margin for the temp staff agency.

  • What is temp to perm?

    ‘Temp-to-perm’ is an industry terms for temporary staff assignments that start as temporary, but could lead to being permanently employment by our client. We often offer this type of role. A company will us to find a candidate to fill a role temporarily, with an eye to possibly making them permanent if they are suitable. Often your salary expectations would be communicated to the client by your PromoStaff Consultant at the outset of the assignment. There is never any guarantee that that a temporary staff role will go temp-to-perm and as a temp you are not obliged to accept a direct employment offer if one is made.

  • Can temp work benefit my career?

    Every temp assignment adds to your skills and demonstrates your ability to quickly adapt to new and varying working conditions and even industries. Ensure you regularly update your resume and online CareerController profile, including denoting that it was a ‘Contract’ role and listing your skills and achievements. If you excel as a temp you will also often find yourself being offered permanent roles by our clients. Often PromoStaff Consultant also find themselves as Referees to other employers and even agencies.

  • Do temp staff sign an employment contract?

    Yes. The temp staffing and recruitment agency employs you directly and will therefore expect you to sign an employment contract. Not only will the contract outline your employment status and conditions, it will also include certain restrictions regarding your ability to work directly for, and discussing your salary with, the enterprises that they introduce you to.
    When the temp agency send you on a role, you cannot accept any other temporary or permanent position with the organisation without going through the temp staffing and recruitment agency. Should the company want to hire you permanently, they will pay the temping agency a certain amount to release you from your contract. Typically this is between 15% and 29% of the annual salary package that is offered to you.

  • How long does it take to hire a temp?

    Typically for temp roles the notice period from employers to a temp staffing and recruitment agency would typically 3 to 5 days. For some roles such as reception, nursing, laborers and teachers where a staff member is sick, organisations will often call a temp staff agency on the day that they require someone. For contract and more senior role typically recruiters would provide 14 to 30 days' notice in order to secure sufficiently skilled and expert staff.

  • How does a temp staffing and recruitment agency work?

    Employers with temp staffing needs enter into an agreement with a temping agency to fill jobs with appropriately experienced staff. A temp agency, also known as a temp staff agency or temp staffing and recruitment agency, finds and retains skilled worker to send out on short or long-term assignments.

TRUSTED BY
  • subanu Logo
  • west field Logo
  • bmw Logo
  • fox Tel Logo
  • vodafone Logo
  • universal Logo
  • priceline Logo
  • qantas Logo
  • hp Logo
  • citi bank Logo