Promotional Agency Frequently Asked Questions (FAQs)

Sampling - Demonstration - Promotions

The most common frequently asked questions (FAQs) asked by candidates and companies can be found on this page.

If your questions are not covered here or they are more specific, please do not hesitate to call PromoStaff on (03) 9246 0433. Our specialist promotions agency team will be glad to provide you with the right answer!


Job Seekers FAQ

  • What can I do to improve my resume?

    At PromoStaff we offer you a Rapid Resume Builder as a FREE tool to generate a resume that you can then easily edit and update. Also once you have Registered For Work you will be setup with a FREE CareerController profile containing the career aspirations, skill set and personality compatibility we have extracted from your resume. You can easily update this profile and also output your profile as a resume with hundred of modern designs. Be mindful that we can only search on information with is accurate and up to date so please ensure you regularly log into CareerController to update your profile, even if you are working, so that we can match with current and future vacancies.

  • Why register with PromoStaff?

    With PromoStaff you will be partnering with a sampling specialist. We understand the employment market and specific issues of our clients. When you register with PromoStaff you gain access to FREE CareerController tools to assist you manage your career. You will not only become a candidate for more than 7,000 jobs advertised on PromoStaff every year, but also be matched with and be able to apply for millions of jobs sourced via our affiliate network.
    The easiest way to register with PromoStaff is to clicking Find Work. You can also apply for jobs that we list on our website. Make sure you have updated your resume before starting the register for work process.

  • What should I expect from a recruitment agency if I am short-listed for a role?

    The recruitment starts with the submission of your resume. From there you can expect from a recruitment consultant if your skills and experience best match with a vacancy being recruited for. If you aren’t judged to be the most suitable candidate your resume will be retained in their candidate talent database to be matched with future employment opportunities. The Recruiter will then strive to meet you before presenting your application to their client. Through the client’s interview process you’ll be supported by the recruitment agency with meeting preparation, continued communication, constructive feedback and salary negotiation advice.

  • Why should I work with a employment agency?

    Working with recruitment companies is just one of many ways of maximizing your chances of securing a new role. Staffing Agencies often act as the ‘middle-man’ identifying and connecting you with the hiring needs of organisations. Around 20% - 50% of jobs are advertised by employment agencies so it is likely you will apply for a job advertised by staffing agencies on behalf of their clients. You should also register on multiple staffing agency websites by uploading your resume as staffing agencies will usually search their own database for candidates before advertising roles, whether they be permanent, temp or contract positions.

  • As a candidate, do I have to pay for the services of a recruitment agency?

    No the service is FREE! Almost all staff agencies are paid by either organisations or on some occasions the government to help unemployed candidates find work. Recruitment Agencies such as PromoStaff benefit that you register for work with them, as it makes it much easier to source fantastic talent on behalf of their clients who pay them for their service. Registering with staffing agencies is FREE and even if you are offered a role it is the clients of the recruitment agency who pays a fee for their services.

  • What does a staffing agency do?

    Employment Agencies operate on behalf of their clients the companies. Staff Agencies are external service providers who source candidates for employers to employ directly. Recruitment Agencies also frequently offer temporary or contract staffing services where they on-hire (or 'on-sell') candidates, whom the recruitment agency employs, to their clients.

  • Can I just email my resume directly to staff agencies?

    Most larger staff agencies use sophisticated databases to search for an identify candidates that match the needs of recruiters. You need to register on staffing agency websites in order for your resume to be uploaded into their talent database. Applying for jobs on jobs board such as Seek or Indeed does not necessarily mean you have been registered on their database so it is often worthwhile both applying directly for roles and also registering on a recruitment agency website. For PromoStaff you should complete your personal details and upload your resume here Find Work
    Of course, you may be asked by recruitment agencies on occasions to email your resume directly. Sometimes this is because they want your resume in a MS Word (or similar editable) format so that they can remove your contact details from your resume in order to forward it to recruiters.

  • What is the difference between a recruitment agency and employment agency?

    The distinction between recruitment agencies and employment agencies was historically based on recruitment agencies only offering recruiting services where they would source candidates on behalf of recruiters who would then employ the candidates directly. In turn, employment agencies would offer temporary staff or contract staffing services where they would employ the candidate and then on-hire (or on-sell) the candidate to employers, charging a margin on top of the salary and direct employment costs. Most recruiters operate both services so the distinction is no longer as relevant as it may have been in the past.


Recruitment Companies Services

  • How much do employment agencies charge?

    Other than executive search where an upfront retainer usually charged, recruitment agencies typically don’t charge any upfront fees unless they source a fantastic candidate who starts working for their clients. Recruitment Companies typically charge for permanent recruitment a placement fee of between 10% and 32% of the annual salary package of the candidate. For temporary staffing services the margin varies significantly based on such factors as the volume of work, length of the role, candidate salary rate and whether there is a preferred supplier agreement (PSA) in place, and with an average per hour margin of $7 to $32 per hour after direct employment costs.

    When calculating temp or contract margins a temporary staff agency typically take into consideration such factors as:

    • How many staff does the client require?
    • What is the duration of assignment? (if not Permanent)
    • What is the potential for repeat business?
    • Will we be added to the Preferred Supplier List (PSL)? Will a Preferred Supplier Agreement (PSA) be put in place?

    Contact PromoStaff on (03) 9246 0433 to speak to a Consultant about your organisation's recruiting needs. Alternatively click on Find Staff or complete a Contact Us enquiry.

  • How is PromoStaff different to other employment agencies?

    We are consistently ranked in the top 6 staffing agencies in Australia for our experience, recruitment systems and hiring processes. Feedback from regular surveys of our clients and candidates is that our consistant delivery of service excellence stems from our focus on:

    • Apply smarter staffing solutions that optimise employer and jobseekers outcomes
    • Exceed customer expectations and add value at every interaction
    • Quality, service and value will not be compromised
    • Services expectations will be communicated, mutually agreed and continuously surpassed
    With a vision to providing optimum solutions for uniting jobseekers and employers, PromoStaff aims to be the highest rated employment agencies throughout Australia and the preferred career partner of job seekers nationally. At PromoStaff we also carefully select and hire recruitment consultants who embody and are committed to the following core internal values:
    • Innovation - I will embrace continuous learning. I will strive to continuously think outside the square.
    • Excellence - I will strive to surpass the expectations of my colleagues and customers.
    • Respect - I will treat all people with dignity and respect.
    • Passion - I will aim to impact my passion onto my colleagues and clients.li>
    • Teamwork - I will aim to build team work through sharing knowledge, valuing the insights of others and building on others ideas.
    • Commitment - I will continuously demonstrate my commitment to myself, the company and the wider community to be the best I can be.

    Contact PromoStaff on (03) 9246 0433 to speak to a Consultant about your organisation's recruiting needs.

  • Do you recruitment agencies offer replacement guarantees if things don’t work out?

    Absolutely! We do expect candidates we have sourced to be very well matched to the roles. PromoStaff does however guarantee to provide you with an alternative candidate for the same position if the original candidate departs or is dismissed within 3 months. In our experience 3 months provides plenty of time for a candidate to settle nicely into the role. In our experience it’s unusual for carefully recruited and well matched candidate to leave a position. Perhaps our clients’ high retention rate is because we spend so much time carefully matching candidate motivation, experience, aspirations, personality and skills to your needs in order to source you the perfect candidate.

  • What services do a employment agency offer?

    Recruitment Companies typically offer a large range of services to their clients, including:

    • Executive Search or Headhunting – Executive search services involve the payment of a retainer and success-based placement fee for identifying and recruiting highly qualified candidates for senior-level and executive roles often from a particular industry.
    • Permanent Recruitment – Staff Agencies offer permanent recruitment services where they pre-screen candidates based on your particular skill, experience and background staffing requirements, who if successful in their interview, will be employed directly by the client. Fees for such service for PromoStaff are 10% of the agreed annual salary package which comes with a 3-month replacement guarantee.
    • Fixed Term Recruitment – Recruitment Agencies offer fixed term recruitment services where we will pre-screen and supply suitable candidates who will become your employee for a fixed period of time. PromoStaff fees are based on 10% of the first year’s remuneration package which is applied pro-rata for the contract period up to a maximum of 12 months, with a minimum placement fee of $4,000 payable.
    • Contract Staff – Recruitment Companies provide contract recruitment services where they will supply pre-screened candidates who are registered as independent contractors and usually engaged on a day rate. Recruitment Company fees are based upon a percentage of the day rate that varies according to the period of the contract and agreed day rate.
    • Temp Staff – Employers with temp staffing needs enter into an agreement with a temporary staff agency to fill jobs with appropriately skilled staff. A temp staffing and recruitment agency, also known as a temp staff agency or temp staffing and recruitment agency, finds and retains expert worker to send out on short or long-term assignments.
    • Preferred Supplier Agreement (PSA) Recruitment Services – Hiring Services are provided to a company on a pre-agreed fee schedule based on a the recruitment agency receiving a large volume of work on an exclusive or semi-exclusive basis.
    Contact PromoStaff on (03) 9246 0433 to speak to a Consultant about your organisation's recruiting needs. Alternatively click on Find Staff or complete a Contact Us enquiry.

  • What sectors or industries do recruitment companies operate in?

    Each year recruitment agencies place hundreds of thousands of professional candidates into permanent and contract roles across a broad range of industries and job categories. These include:

    • Accountancy & Finance
    • Architecture
    • Banking & Financial institutions
    • Construction
    • Digital Technology
    • Engineering
    • Executive Search
    • Healthcare
    • HR
    • IT
    • Legal
    • Marketing
    • Mining
    • Office Support
    • Oil & Gas
    • Property
    • Sales
    • Supply Chain & Logistics

    No matter what service you are seeking, give PromoStaff a call on (03) 9246 0433 so we can discuss your organisation's problems.

  • How does PromoStaff source the best sampling candidates?

    After more than 14 years, PromoStaff has earned an Australian wide reputation from candidates for supporting their careers and matching them with roles from some of the largest, and also smallest, employers. With between 200 and 400 new registrations on our PromoStaff.com.au website every week, PromoStaff has a talent database of more 135,000 candidates looking to maximise their career success. Candidates are given FREE access to CareerController where they can manage job applications, see roles that match their requirements and update their profile with the latest aspirations, motivation and skills. We also have access to an affiliate network and jobs boards that provides us with access to millions of capable demonstration, promotions or sampling candidates, whether your operation requires part-time, employment agencies or recruitment agencies staffing services.
    Call us on (03) 9246 0433 to discuss your enterprise's needs to discover why PromoStaff has a reputation for service excellence as one of the top 3 staff agencies in Australia.

  • What are the duties of a recruitment consultant?

    Good communication skills are critical to a role as a recruitment consultant. Much of a recruitment consultant's work involves utilising advanced interpersonal skills to build rapport separately with recruiters and candidates, understand the needs and personality traits of both in order to determine whether there is a good match and then facilitate an interview process.

    Recruitment consultants assist employers to identify, select and recruit staff for their vacancies, and help individuals find and gain appropriate employment. Great marketing, sales and persuasion skills are critical to a job as a recruitment consultant.

    What does a recruitment consultant do?
    Recruitment consultants are also responsible for:

    • interviewing and assessing prospective applicants and matching them with vacancies
    • screening candidates and drawing up shortlists of candidates for clients to interview
    • coordinating interviews
    • creating and placing advertisements
    • helping prepare applicants for interviews
    • building relationships with clients
    • negotiating employment contracts
    • headhunting

    The background and experience of recruitment consultants is varied with personal characteristics such as interpersonal skills, communication skills, confidence and initiative being the more common traits. For graduates, a degree in any discipline is acceptable for entry into the profession, although a qualification in a relevant subject such as human resources, marketing, psychology, business studies or management is beneficial. For specialist recruitment consultants, qualifications in IT, accountancy or engineering may be required. Key skills for recruitment consultants include:


    • Verbal and written communication
    • Good sales skills
    • Drive & Determination
    • Commercial awareness
    • Advanced organisational skills

    If you believe you have what it takes to be a fantastic recruitment consultant with PromoStaff visit our Career Contact Us Form and include a link to your LinkedIn profile. Join PromoStaff, one of the fastest growing employment agencies in Australia.

  • What happens when I contact a recruitment agency?

    Normally you will be asked about your organisation, your enterprise's problems and your contact details. Role specific questions will also be asked regarding the preferred start date of the role, salary range, skills and experience requirements, working hours, interview preferences and the location. Usually the placement fee will be confirmed or hourly rate quoted on the phone for you to make a decision. This will also be confirmed via email along with a copy of the recruitment agency terms of business (TOB) outlining the conditions of their services. There is no obligation to use their services at this stage, whereby the onus is on the recruitment company to source fantastic candidates that meet your recruitment needs in order for them to be paid. Based upon your agreement to proceed with hiring a candidate or hiring temp staff, you we will be allocate the PromoStaff Consultant who will become your point of contact thereafter. If you have multiple roles, a primary PromoStaff Consultant will be appointed by PromoStaff who will liaise with other specialist consultants within the staff agency.

    Call PromoStaff today on (03) 9246 0433 to outline your organisation's needs and find out more about how our services can assist you.


Temporary Staff Agency Services

  • How much money does a temping agency take?

    The margin varies according to the temp pay rate and also the length and type of assignment. Often the client is aware of the margin and understands the premium they are paying for the employment agency service. For example, if a temp worker may be paid $30 per hour, the client for which they are working may actually be paying $40 per hour to the temp agency for their temp staffing services. Of the $10 differece, around 30% to 50% is likely to be attributed to direct employment costs (e.g. superannuation, payroll taxes and Workcover insurance) leaving around $5 per hour margin for the temp staff agency.

  • How long does a temporary job last?

    Short-term temp positions might last 1 day or up to 2 weeks. When the role continues longer than about 8 weeks, a temp agency would typically consider the role long term with an increased chance that it may lead to the candidate being offered a permanent role with the client (temp-to-perm).

  • How do temping agencies make their money?

    Temp Staffing And Recruitment Agency make their money in different ways. They take a percentage of the temp staffing or contact salary. They also charge a placement fee to their clients of between 10% and 25% of the annual salary for any roles that go from temp-to-perm.

  • How long does it take to hire a temp?

    Typically for temp roles the notice period from employers to a temporary staff agency would typically 3 to 7 days. For some roles such as reception, nursing, laborers and teachers where a staff member is sick, organisations will often call a temp staff agency on the day that they require someone. For contract and more senior role typically recruiters would provide 14 to 30 days' notice in order to secure sufficiently expert and experienced staff.

  • Can temp work benefit my career?

    Every temp assignment adds to your skills and demonstrates your ability to quickly adapt to new and varying working conditions and even industries. Ensure you regularly update your resume and online CareerController profile, including denoting that it was a ‘Contract’ role and listing your skills and achievements. If you excel as a temp you will also often find yourself being offered permanent roles by our clients. Often PromoStaff Consultant also find themselves as Referees to other employers and even agencies.

  • Do temp staff sign an employment contract?

    Yes. The temping agency employs you directly and will therefore expect you to sign an employment contract. Not only will the contract outline your employment status and conditions, it will also include certain restrictions regarding your ability to work directly for, and discussing your salary with, the operations that they introduce you to.
    When the temp staffing and recruitment agency send you on a role, you cannot accept any other temporary or permanent position with the business without going through the temp staffing and recruitment agency. Should the company want to hire you permanently, they will pay the temporary staff agency a certain amount to release you from your contract. Typically this is between 11% and 23% of the annual salary package that is offered to you.

  • How does a temporary staff agency work?

    Employers with temp staffing needs enter into an agreement with a temporary staff agency to fill jobs with appropriately skilled staff. A temp staffing and recruitment agency, also known as a temp staff agency or temp staffing and recruitment agency, finds and retains expert worker to send out on short or long-term assignments.

  • Why do recruiters hire temporary employees?

    Temp Staff Agency can quickly provide your operation with skilled staff. Some common reasons businesses hire temps are: employee annual leave or sickness, maternity or disability leave, staff sudden departure, unexpected or temporary demands, special projects, seasonal or peak periods or general employee shortages.

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