Promotions Company Frequently Asked Questions (FAQs)

Event Promotions - Street Marketing - Promotions

The most common frequently asked questions (FAQs) asked by candidates and employers can be found on this page.

If your questions are not covered here or they are more specific, please do not hesitate to call PromoStaff on (03) 9246 0433. Our specialist promotions agency team will be glad to provide you with the right answer!


Job Seekers FAQ

  • What can I do to improve my resume?

    At PromoStaff we offer you a Rapid Resume Builder as a FREE tool to generate a resume that you can then easily edit and update. Also once you have Registered For Work you will be setup with a FREE CareerController profile containing the skill set, attitude towards change and continual learning and career aspirations we have extracted from your resume. You can easily update this profile and also output your profile as a resume with hundred of modern designs. Be mindful that we can only search on information with is accurate and up to date so please ensure you regularly log into CareerController to update your profile, even if you are working, so that we can match with current and future vacancies.

  • What is the difference between a recruitment agency and employment agency?

    The distinction between recruitment agencies and employment agencies was historically based on recruitment agencies only offering hiring services where they would source candidates on behalf of hirers who would then employ the candidates directly. In turn, employment agencies would offer temporary staff or contract staffing services where they would employ the candidate and then on-hire (or on-sell) the candidate to companies, charging a margin on top of the salary and direct employment costs. Most recruiters operate both services so the distinction is no longer as relevant as it may have been in the past.

  • What should I expect from a recruitment company if I am short-listed for a role?

    The recruitment starts with the submission of your resume. From there you can expect from a recruitment consultant if your skills and experience best match with a vacancy being recruited for. If you aren’t judged to be the most suitable candidate your resume will be retained in their candidate talent database to be matched with future employment opportunities. The Recruiter will then strive to meet you before presenting your application to their client. Through the client’s interview process you’ll be supported by the employment agency with meeting preparation, continued communication, constructive feedback and salary negotiation advice.

  • What does a employment agency do?

    Recruitment Agencies operate on behalf of their clients the employers. Staffing Agencies are external service providers who source candidates for employers to employ directly. Recruitment Companies also frequently offer temporary or contract staffing services where they on-hire (or 'on-sell') candidates, whom the staffing agency employs, to their clients.

  • What will PromoStaff do for me?

    In simple terms, we work on behalf of thousands of companies throughout Australia to attract suitably qualified candidates for their temporary and permanent vacancies. PromoStaff will match your career aspirations, attitude towards change and continual learning and work experience against our clients’ recruiting needs. If you are the best fit then you may be shortlisted and invited for either a preliminary interview with PromoStaff, an interview directly with the our employer client or both before an offer of employment is made to the successful candidate.

  • Why should I work with a staffing agency?

    Working with staff agencies is just one of many ways of maximizing your chances of securing a new role. Recruitment Agencies often act as the ‘middle-man’ identifying and connecting you with the problems of recruiters. Around 20% - 50% of jobs are advertised by recruitment agencies so it is likely you will apply for a job advertised by recruitment agencies on behalf of their clients. You should also register on multiple staff agency websites by uploading your resume as recruitment agencies will usually search their own database for candidates before advertising roles, whether they be permanent, temp or contract positions.

  • Can I just email my resume directly to staffing agencies?

    Most larger staffing agencies use sophisticated databases to search for an identify candidates that match the needs of hirers. You need to register on staff agency websites in order for your resume to be uploaded into their talent database. Applying for jobs on jobs board such as Seek or Indeed does not necessarily mean you have been registered on their database so it is often worthwhile both applying directly for roles and also registering on a recruitment company website. For PromoStaff you should complete your personal details and upload your resume here Find Work
    Of course, you may be asked by employment agencies on occasions to email your resume directly. Sometimes this is because they want your resume in a MS Word (or similar editable) format so that they can remove your contact details from your resume in order to forward it to organisations.

  • As a candidate, do I have to pay for the services of a employment agency?

    No the service is FREE! Almost all staffing agencies are paid by either recruiters or on some occasions the government to help unemployed candidates find work. Employment Agencies such as PromoStaff benefit that you register for work with them, as it makes it much easier to source fantastic talent on behalf of their clients who pay them for their service. Registering with recruitment agencies is FREE and even if you are offered a role it is the clients of the recruitment company who pays a fee for their services.


Recruitment Agencies Services

  • What happens when I contact a recruitment company?

    Normally you will be asked about your organisation, your organisation's hiring needs and your contact details. Role specific questions will also be asked regarding the preferred start date of the role, salary range, skills and experience requirements, working hours, interview preferences and the location. Usually the placement fee will be confirmed or hourly rate quoted on the phone for you to make a decision. This will also be confirmed via email along with a copy of the staff agency terms of business (TOB) outlining the conditions of their services. There is no obligation to use their services at this stage, whereby the onus is on the recruitment agency to source fantastic candidates that meet your recruitment needs in order for them to be paid. Based upon your agreement to proceed with hiring a candidate or hiring temp staff, you we will be allocate the PromoStaff Consultant who will become your point of contact thereafter. If you have multiple roles, a primary PromoStaff Consultant will be appointed by PromoStaff who will liaise with other specialist consultants within the recruitment agency.

    Call PromoStaff today on (03) 9246 0433 to outline your enterprise's needs and find out more about how our services can assist you.

  • We have a PSA or PSL in operation. How can I use PromoStaff?

    Over the years we have worked with many organisations where a Preferred Supplier List (PSL) or Preferred Supplier Agreement (PSA) is in place for recruiting services which does not include PromoStaff. Typically PromoStaff is approached by recruiters who are struggling to find suitable candidates through their normal hiring partners. In this situation we always suggest that authority is first sort to work with PromoStaff. This may require us speaking to your commercial team so that agreement can be reached on commercial terms. We are happy to work with you to justify why PromoStaff should be engaged as your recruitment partner, whether it is on a one-off role or as an ongoing PSL or PSA employment partner. Whatever the scenario, if you need the best candidates give PromoStaff a call on (03) 9246 0433 so we can discuss your organisation's hiring needs.

  • Do you staff agencies offer replacement guarantees if things don’t work out?

    Absolutely! We do expect candidates we have sourced to be very well matched to the roles. PromoStaff does however guarantee to provide you with an alternative candidate for the same position if the original candidate departs or is dismissed within 3 months. In our experience 3 months provides plenty of time for a candidate to settle nicely into the role. In our experience it’s unusual for carefully recruited and well matched candidate to leave a position. Perhaps our clients’ high retention rate is because we spend so much time carefully matching candidate personality, aspirations, motivation, achievements and experience to your needs in order to source you the perfect candidate.

  • How does PromoStaff source the best event promotions candidates?

    After more than 13 years, PromoStaff has earned an Australian wide reputation from candidates for supporting their careers and matching them with roles from some of the largest, and also smallest, employers. With between 200 and 500 new registrations on our PromoStaff.com.au website every week, PromoStaff has a talent database of more 135,000 candidates looking to maximise their career success. Candidates are given FREE access to CareerController where they can manage job applications, see roles that match their requirements and update their profile with the latest motivation, personality and experience. We also have access to an affiliate network and jobs boards that provides us with access to millions of capable street marketing, promotions or event promotions candidates, whether your company requires temporary, recruitment agencies or staffing agencies staffing services.
    Call us on (03) 9246 0433 to discuss your organisation's needs to discover why PromoStaff has a reputation for service excellence as one of the top 6 recruitment companies in Australia.

  • How is PromoStaff different to other recruitment agencies?

    We are consistently ranked in the top 8 recruitment agencies in Australia for our service excellence, hiring processes and expertise. Feedback from regular surveys of our clients and candidates is that our consistant delivery of service excellence stems from our focus on:

    • Apply smarter staffing solutions that optimise employer and jobseekers outcomes
    • Exceed customer expectations and add value at every interaction
    • Quality, service and value will not be compromised
    • Services expectations will be communicated, mutually agreed and continuously surpassed
    With a vision to providing optimum solutions for uniting jobseekers and employers, PromoStaff aims to be the leading recruitment agencies throughout Australia and the preferred career partner of job seekers nationally. At PromoStaff we also carefully select and hire recruitment consultants who embody and are committed to the following core internal values:
    • Innovation - I will embrace continuous learning. I will strive to continuously think outside the square.
    • Excellence - I will strive to surpass the expectations of my colleagues and customers.
    • Respect - I will treat all people with dignity and respect.
    • Passion - I will aim to impact my passion onto my colleagues and clients.li>
    • Teamwork - I will aim to build team work through sharing knowledge, valuing the insights of others and building on others ideas.
    • Commitment - I will continuously demonstrate my commitment to myself, the company and the wider community to be the best I can be.

    Contact PromoStaff on (03) 9246 0433 to speak to a Consultant about your business' employment needs.

  • What services do a recruitment company offer?

    Staff Agencies typically offer a large range of services to their clients, including:

    • Executive Search or Headhunting – Executive search services involve the payment of a retainer and success-based placement fee for identifying and recruiting highly qualified candidates for senior-level and executive roles often from a particular industry.
    • Permanent Recruitment – Staffing Agencies offer permanent recruitment services where they pre-screen candidates based on your particular skill, experience and background staffing requirements, who if successful in their interview, will be employed directly by the client. Fees for such service for PromoStaff are 10% of the agreed annual salary package which comes with a 3-month replacement guarantee.
    • Fixed Term Recruitment – Recruitment Companies offer fixed term recruitment services where we will pre-screen and supply suitable candidates who will become your employee for a fixed period of time. PromoStaff fees are based on 10% of the first year’s remuneration package which is applied pro-rata for the contract period up to a maximum of 12 months, with a minimum placement fee of $4,000 payable.
    • Contract Staff – Staff Agencies provide contract recruitment services where they will supply pre-screened candidates who are registered as independent contractors and usually engaged on a day rate. Recruitment Agency fees are based upon a percentage of the day rate that varies according to the period of the contract and agreed day rate.
    • Temp Staff – Organisations with recruitment needs enter into an agreement with a temp staffing and recruitment agency to fill jobs with appropriately expert staff. A temping agency, also known as a temporary staff agency or temp agency, finds and retains talented worker to send out on short or long-term assignments.
    • Preferred Supplier Agreement (PSA) Recruitment Services – Recruiting Services are provided to a operation on a pre-agreed fee schedule based on a the staffing agency receiving a large volume of work on an exclusive or semi-exclusive basis.
    Contact PromoStaff on (03) 9246 0433 to speak to a Consultant about your business' employment needs. Alternatively click on Find Staff or complete a Contact Us enquiry.

  • What sectors or industries do staff agencies operate in?

    Each year recruitment companies place hundreds of thousands of professional candidates into permanent and contract roles across a broad range of industries and job categories. These include:

    • Accountancy & Finance
    • Architecture
    • Banking & Financial institutions
    • Construction
    • Digital Technology
    • Engineering
    • Executive Search
    • Healthcare
    • HR
    • IT
    • Legal
    • Marketing
    • Mining
    • Office Support
    • Oil & Gas
    • Property
    • Sales
    • Supply Chain & Logistics

    No matter what service you are seeking, give PromoStaff a call on (03) 9246 0433 so we can discuss your organisation's hiring needs.


Temp Staff Agency Services

  • Why do organisations hire temporary employees?

    Temping Agency can quickly provide your enterprise with talented staff. Some common reasons enterprises hire temps are: employee annual leave or sickness, maternity or disability leave, staff sudden departure, unexpected or temporary demands, special projects, seasonal or peak periods or general employee shortages.

  • Do recruitment employees get paid holidays?

    No. You are casually employed by PromoStaff and receive a loading on your salary. You are not entitled to annual leave, sick leave or payment for public holidays.

  • How do temping agencies make their money?

    Temp Staffing And Recruitment Agency make their money in different ways. They take a percentage of the recruitment or contact salary. They also charge a placement fee to their clients of between 12% and 20% of the annual salary for any roles that go from temp-to-perm.

  • Do temp staff sign an employment contract?

    Yes. The temp staff agency employs you directly and will therefore expect you to sign an employment contract. Not only will the contract outline your employment status and conditions, it will also include certain restrictions regarding your ability to work directly for, and discussing your salary with, the organisations that they introduce you to.
    When the temping agency send you on a role, you cannot accept any other temporary or permanent position with the company without going through the temp agency. Should the company want to hire you permanently, they will pay the temp staffing and recruitment agency a certain amount to release you from your contract. Typically this is between 15% and 21% of the annual salary package that is offered to you.

  • How long does a temporary job last?

    Short-term temp positions might last 1 day or up to 2 weeks. When the role continues longer than about 8 weeks, a temporary staff agency would typically consider the role long term with an increased chance that it may lead to the candidate being offered a permanent role with the client (temp-to-perm).

  • How long does it take to hire a temp?

    Typically for temp roles the notice period from hirers to a temp staff agency would typically 2 to 6 days. For some roles such as reception, nursing, laborers and teachers where a staff member is sick, organisations will often call a temping agency on the day that they require someone. For contract and more senior role typically organisations would provide 14 to 30 days' notice in order to secure sufficiently experienced and competent staff.

  • How does a temp agency work?

    Organisations with recruitment needs enter into an agreement with a temp staffing and recruitment agency to fill jobs with appropriately expert staff. A temping agency, also known as a temporary staff agency or temp agency, finds and retains talented worker to send out on short or long-term assignments.

  • Can temp work benefit my career?

    Every temp assignment adds to your skills and demonstrates your ability to quickly adapt to new and varying working conditions and even industries. Ensure you regularly update your resume and online CareerController profile, including denoting that it was a ‘Contract’ role and listing your skills and achievements. If you excel as a temp you will also often find yourself being offered permanent roles by our clients. Often PromoStaff Consultant also find themselves as Referees to other employers and even agencies.

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